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029 Index This Mess!

October 26, 2018October 2, 2014
http://traffic.libsyn.com/crmtalk/029_Index_This_Mess.mp3

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Steve & Sam talk to Diane Berry, Chief Knowledge Evangelist at Coveo, about the present state and the future of customer service.

Diane explains how to make sense of ever changing data in different formats across different on-premises and cloud systems — in order to most efficiently solve customer issues.

The Hosts’ Day Job Websites

Sam: Technology Advisors & Starfish ETL

Steve: CRM Switch

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