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Sam & Steve review the year in CRM and make some predictions for 2014 without going too far out on respective limbs.
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002 Buying CRM
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Steve outlines a seven step CRM buying process, Sam explains the value of riding along with a sales rep, present state vs. future state, why to avoid RFPs, SAP misses earnings target, Microsoft announces new pricing for Dynamics CRM. Hosts: Steve Chipman and Sam Biardo