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001 Preparing for CRM

December 17, 2013July 22, 2013
http://traffic.libsyn.com/crmtalk/001_The_Pilot_Episode.mp3

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Contatta gets more money, Salesforce leapfrogs SAP, 63% of CRM initiatives fail (really?), G2 Crowd ratings, why you should plan your CRM implementation, Gene Marks covers “11 Terrible CRM Systems” for Forbes. Hosts: Steve Chipman & Sam Biardo

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002 Buying CRM

The Hosts’ Day Job Websites

Sam: Technology Advisors & Starfish ETL

Steve: CRM Switch

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