The deep freeze hits Chicago just in time for the bpm’online conference. Sam previews his talk at the conference.
Sam’s latest wine club, when & why Infor CRM wins, a look back at 2018 acquisitions, ContactOut Chrome extension, Wix gets into CRM, “CX” in 2019, CRM in email client sidebars, CRM AI in 2019, 5 CRM trends for 2019, bot backlash.
Instead of show notes for this episode, we’d like to use this real estate to provide information about options for making a donation to victims of the Camp Fire.
The Red Cross and AT&T
Text CAWILDFIRES to 90999 to make a $10 donation.
NorCal United Way
Go to the donation page and select Camp Fire Relief in the “What would you like your donation to support?” field. You’ll have to scroll up in the drop down list, as the list is overcrowded with options.
Dreamforce 2018, Inform, CRM AI offerings, SugarCRM’s input on why they win deals.
A bad technology day, how we can collectively put an end to call center cold calls, Continue reading
The GDPR is in effect, Salesforce earnings, CRM industry growth, Continue reading
GDPR will take effect in just over a month. Ian Gotts of Elements.Cloud returns to discuss GDPR with Sam and Steve.
Sam’s new hip parts, his plan to #DeleteFacebook, messing with Facebook’s algorithm, Continue reading
A discussion about the various CRM review sites. How they work and how to use them.
Sam and Steve deconstruct some of the common questions that are included in CRM RFPs and RFIs. They suggest some ways in which a better outcome can be achieved for the CRM buyer.
The email marketing origins of GreenRope, the transition to an all-in-one platform for managing long term relationships, Continue reading
CRM administration, the high demand for businesses analysis skills, what it takes to become a skilled business analyst, Continue reading
California wine country fires, upcoming CRM vendor interviews, G2 Crowd Grid for CRM, Pipedrive vs. Pipeliner CRM confusion, CRM systems that allow for extending the database schema and those that do not, normalizing repeating sets of fields, ProsperWorks raises an additional $53 million. Sugar’s Hint add-on product for data augmentation and prospect/customer alerts, three or four major annual product releases vs. continuous improvement (micro-releases), open source CRM, companies that still deploy CRM on-premise, cloud security vs. corporate network security.