Welcome to CRM Talk, the show that brings you the latest in CRM and CRM-related news and information.
The show is co-hosted by Sam Biardo and Steve Chipman.
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120 HubSpot vs. Salesforce
Sam and Steve discuss the high-level differences between these top CRM vendors. Topics include: At the end, we tack on … Episode detail
119 Sati Hillyer of OneMob
Steve and Sam talk to Sati Hillyer, founder, and CEO of OneMob, about his journey from starting the AppExchange at Salesforce to developing … Episode detail
118 Always Be Video Closing
Sam and Steve are joined by Jon Richards of Evolve Video Marketing. We discuss today’s buyer, using video in the sales … Episode detail
117 Ross Simmonds of Foundation Marketing
Steve and Sam interview Ross Simmonds, the leading authority on content distribution and using AI in marketing. Summary Content As … Episode detail
116 Quote-to-Crypto
Summary Introducing Quote-to-Cash and Hosts Steve introduces the Quote-to-Cash (Q2C) topic and podcast co-host Sam. They joke briefly about healthcare … Episode detail
115 Your Perfect AI Self
Summary In this episode, Sam and Steve discuss the benefits of podcasting for marketing versus blogging, based on data showing … Episode detail
114 Is SEO Dead?
Steve and Sam, hosts of the CRM Talk podcast, discuss the latest in CRM and marketing after not recording an … Episode detail
113 CRM AI Use Cases
Sam and Steve discuss CRM AI use cases for sales, marketing, customer service, customization & configuration, data migration & integration, … Episode detail
112 Dumbed Down By AI
Sam & Steve forget how to think on their own, Enterprise AI megatrends, using ChatGPT for CRM test cases and … Episode detail
111 Generative CRM & Marketing
Tech layoffs, low-code development, ChatGPT in marketing, social media marketing.
110 How Low Can You Code?
Sam and Steve talk about low-code CRM, along with some of the pitfalls of giving citizen developers all-too-easy control over … Episode detail
109 Scott Eller of Neuraswitch
Steve and Sam talk to Scott Eller, Chief Relationship Officer & Co-founder of Neuraswitch about transcription, redaction, and sentiment analysis.
108 Skynet Marketing
A rundown of current marketing & sales AIs.
107 Mathematical CRM Failure
In this episode, Sam and Steve talk about enforcing security for remote work, COVID’s effect on shared workspaces, hindsight 2020 … Episode detail
106 Kevin Snow of Time On Target
Steve and Sam interview Kevin Snow, CEO of Time on Target, sales expert, and technology geek, about CRM implementation challenges, … Episode detail
105 Andy Zambito of Creatio
Andy Zambito, Chief Sales Officer, Americas at Creatio, joins Sam & Steve to talk about process management, CRM, digital transformation, … Episode detail
104 Listmania Part Deux
10 questions you should ask when looking at integrating your CRM, 5 reasons a spreadsheet is not a database, 8 … Episode detail
103 Are You Listicling?
Sam and Steve verbally expand on several of their respective listicles. Source posts are: 10 Questions you Must Ask When … Episode detail
102 Jeffrey Russo of HubSpot
An interview with Jeffrey Russo, Director of Product, Sales Hub Go-to-Market at HubSpot. HubSpot’s evolution from a marketing system to … Episode detail
101 CRM Millions and Billions
Creatio raises $68 million, HubSpot goes enterprise, Sugar’s HD-CX, AWS and AI, Salesforce eyes $50 billion in five years.
100 VAXRM
Salesforce’s Vaccine Cloud, Sam’s vaccine shot scheduling nightmare, Sam’s joint webinar with Creatio, CRM 3.0, how low code/no code has altered roles in CRM deployment & management, field service, ABM, video selling, video training, CRM best practice videos, de-densifying your slide decks, HubSpot’s customer code deck, explaining difficult to explain concepts, telling a story, content distribution.
099 Slackquisition
Salesforce’s acquisition of Slack (and Acumen), SugarCRM acquires its largest partner W-Systems, CRM vendors & leads, getting found for CRM searches, Creatio’s 24 hour event, low-code solutions, BA to developer ratios, Facebook acquires Kustomer, are visual development tools necessarily simple, the Microsoft/C3.ai/Adobe alliance, CRM predictions for 2021.
098 Wistia Adds Audio
An interview with Josh Johnson, senior product manager at Wistia, about Wistia’s new audio hosting platform for marketers. Learn more … Episode detail
097 David Campbell of SugarCRM
David Campbell, Vice President of Product Marketing at SugarCRM, joins Sam & Steve to discuss sales, marketing, customer support, data, … Episode detail
096 Muting Rogan
The west coast in flames, whether a podcaster should host the next presidential debate, CRM product news from Inforum, updates from HubSpot’s virtual Inbound conference.
095 Emoji Queriesâť“
Sam’s commitment to golf, the NHL and NBA bubbles, deploying CRM & training CRM users during a pandemic, using emojis for product searches, the most effective forms of marketing in 2020
094 Zooming Requirements
A moratorium on CEO interviews, iOS 14 & location tracking, an “off the grid” mobile option, marketers’ digital transformation, new … Episode detail
093 Meteorologist Backdroppings
Musings about online meeting technologies and how they’re being used. How CRM vendors are helping out with discounts and free … Episode detail
092 Adaptation
Sam & Steve talk about ways to adapt your sales and marketing to our current reality.
091 Work Distancing
CRM & marketing automation news and information for March 2020