Sam’s latest wine club, when & why Infor CRM wins, a look back at 2018 acquisitions, ContactOut Chrome extension, Wix gets into CRM, “CX” in 2019, CRM in email client sidebars, CRM AI in 2019, 5 CRM trends for 2019, bot backlash.
080 UX Darkness
Instead of show notes for this episode, we’d like to use this real estate to provide information about options for making a donation to victims of the Camp Fire.
The Red Cross and AT&T
Text CAWILDFIRES to 90999 to make a $10 donation.
NorCal United Way
Go to the donation page and select Camp Fire Relief in the “What would you like your donation to support?” field. You’ll have to scroll up in the drop down list, as the list is overcrowded with options.
079 Bionic CRM
Dreamforce 2018, Inform, CRM AI offerings, SugarCRM’s input on why they win deals.
078 CRM Destinations
A bad technology day, how we can collectively put an end to call center cold calls, Continue reading
077 How Suite It Is (For SugarCRM)
Accel KKR makes a 9 figure investment in SugarCRM. Some of the other potential compatible AKKR companies. Sugar’s redesign and re-architecture. Continue reading
076 ERP Implementability
Sam and Steve talk with Joel Schneider, president of Liberty Technology Advisors, about what should be behind proper ERP selection and implementation processes. Continue reading
075 CRM Investments & Acquisitions
Sam and Steve test-drive Zencastr, Pipedrive raises $50 million, Continue reading
074 Artificial Reservations
The GDPR is in effect, Salesforce earnings, CRM industry growth, Continue reading
073 Countdown To GDPR
GDPR will take effect in just over a month. Ian Gotts of Elements.Cloud returns to discuss GDPR with Sam and Steve.
072 Vanishing Best of Breed
Sam’s new hip parts, his plan to #DeleteFacebook, messing with Facebook’s algorithm, Continue reading
071 GDPR & CRM
Sam’s upcoming body parts replacement, CRM Switch named a Top 10 CRM Blog for 2017 by CRMBuyer, the CRM Switch multi-year CRM cost calculator, GDPR compliance in the context of CRM and marketing automation, blockchain and GDPR compliance, chat & leads, incorporating sales tax in CRM quotes.
070 A Review of CRM Review Sites
A discussion about the various CRM review sites. How they work and how to use them.
Bonus Episode: Sales Productivity Inside of Email
Brandon Bruce of Cirrus Insight makes his third guest appearance on CRM Talk. This time, he talks about the Cirrus Insight Platform, which is no longer only for Salesforce users. We also discuss the recent acquisition of Attach.
069 Pointless CRM RFP Questions
Sam and Steve deconstruct some of the common questions that are included in CRM RFPs and RFIs. They suggest some ways in which a better outcome can be achieved for the CRM buyer.
068 CRM & ERP Selection
In this episode, we’re joined by Daryn Reif of CRM Switch, Continue reading
Bonus Episode: Lars Helgeson of GreenRope
The email marketing origins of GreenRope, the transition to an all-in-one platform for managing long term relationships, Continue reading
Bonus Episode: Ian Gotts of Elements.cloud
CRM administration, the high demand for businesses analysis skills, what it takes to become a skilled business analyst, Continue reading
067 Extensible CRM
California wine country fires, upcoming CRM vendor interviews, G2 Crowd Grid for CRM, Pipedrive vs. Pipeliner CRM confusion, CRM systems that allow for extending the database schema and those that do not, normalizing repeating sets of fields, ProsperWorks raises an additional $53 million. Sugar’s Hint add-on product for data augmentation and prospect/customer alerts, three or four major annual product releases vs. continuous improvement (micro-releases), open source CRM, companies that still deploy CRM on-premise, cloud security vs. corporate network security.
066 Gartner Totality
Bonus Episode: John Rounseville of Saxa Solutions
A conversation with John Rounseville, co-founder of Saxa Solutions. Continue reading