Accel KKR makes a 9 figure investment in SugarCRM. Some of the other potential compatible AKKR companies. Sugar’s redesign and re-architecture. Continue reading 077 How Suite It Is (For SugarCRM)
076 ERP Implementability
Sam and Steve talk with Joel Schneider, president of Liberty Technology Advisors, about what should be behind proper ERP selection and implementation processes. Continue reading 076 ERP Implementability
075 CRM Investments & Acquisitions
Sam and Steve test-drive Zencastr, Pipedrive raises $50 million, Continue reading 075 CRM Investments & Acquisitions
074 Artificial Reservations
The GDPR is in effect, Salesforce earnings, CRM industry growth, Continue reading 074 Artificial Reservations
073 Countdown To GDPR
GDPR will take effect in just over a month. Ian Gotts of Elements.Cloud returns to discuss GDPR with Sam and Steve.
072 Vanishing Best of Breed
Sam’s new hip parts, his plan to #DeleteFacebook, messing with Facebook’s algorithm, Continue reading 072 Vanishing Best of Breed
071 GDPR & CRM
Sam’s upcoming body parts replacement, CRM Switch named a Top 10 CRM Blog for 2017 by CRMBuyer, the CRM Switch multi-year CRM cost calculator, GDPR compliance in the context of CRM and marketing automation, blockchain and GDPR compliance, chat & leads, incorporating sales tax in CRM quotes.
070 A Review of CRM Review Sites
A discussion about the various CRM review sites. How they work and how to use them.
Bonus Episode: Sales Productivity Inside of Email
Brandon Bruce of Cirrus Insight makes his third guest appearance on CRM Talk. This time, he talks about the Cirrus Insight Platform, which is no longer only for Salesforce users. We also discuss the recent acquisition of Attach.
069 Pointless CRM RFP Questions
Sam and Steve deconstruct some of the common questions that are included in CRM RFPs and RFIs. They suggest some ways in which a better outcome can be achieved for the CRM buyer.
068 CRM & ERP Selection
In this episode, we’re joined by Daryn Reif of CRM Switch, Continue reading 068 CRM & ERP Selection
Lars Helgeson of GreenRope
The email marketing origins of GreenRope, the transition to an all-in-one platform for managing long term relationships, Continue reading Lars Helgeson of GreenRope
Bonus Episode: Ian Gotts of Elements.cloud
CRM administration, the high demand for businesses analysis skills, what it takes to become a skilled business analyst, Continue reading Bonus Episode: Ian Gotts of Elements.cloud
067 Extensible CRM
California wine country fires, upcoming CRM vendor interviews, G2 Crowd Grid for CRM, Pipedrive vs. Pipeliner CRM confusion, CRM systems that allow for extending the database schema and those that do not, normalizing repeating sets of fields, ProsperWorks raises an additional $53 million. Sugar’s Hint add-on product for data augmentation and prospect/customer alerts, three or four major annual product releases vs. continuous improvement (micro-releases), open source CRM, companies that still deploy CRM on-premise, cloud security vs. corporate network security.
066 Gartner Totality
Bonus Episode: John Rounseville of Saxa Solutions
A conversation with John Rounseville, co-founder of Saxa Solutions. Continue reading Bonus Episode: John Rounseville of Saxa Solutions
065 The Big Sam Sick
Sam gets sick and infects conference attendees plus his employees, Steve’s guest appearance on “Our Love Hate Relationship With Sales”, Continue reading 065 The Big Sam Sick
Brandon Bruce of Cirrus Insight
Brandon’s run for Knoxville city council, persistent CRM adoption problems and what to do about them, Continue reading Brandon Bruce of Cirrus Insight
Jon Ferrara of Nimble
A discussion with Jon Ferrara about managing relationships where you can have conversations.
Jon’s passion is to build relationship platforms that help other people achieve their goals. Since starting GoldMine in the late 1980’s, Jon has believed that the more people you can help grow, the more you’ll grow. Continue reading Jon Ferrara of Nimble
064 Vendor Trustiness
Cleveland is not Detroit, prospect reactions to vendor canned responses and preset dialogs, All Turtles for natural language AI, Cirrus Insight’s coming Flight Plans, Paul Greenberg’s article on trust, trust metrics, establishing trust on your website, recording video testimonials on the cheap, Camtasia video editing for marketers, establishing credibility and website authority with HARO, the coming Starfish automated data migration tool. Continue reading 064 Vendor Trustiness