Accel KKR makes a 9 figure investment in SugarCRM. Some of the other potential compatible AKKR companies. Sugar’s redesign and re-architecture. Continue reading 077 How Suite It Is (For SugarCRM)
Sam and Steve test-drive Zencastr, Pipedrive raises $50 million, Continue reading 075 CRM Investments & Acquisitions
The GDPR is in effect, Salesforce earnings, CRM industry growth, Continue reading 074 Artificial Reservations
GDPR will take effect in just over a month. Ian Gotts of Elements.Cloud returns to discuss GDPR with Sam and Steve.
Sam’s new hip parts, his plan to #DeleteFacebook, messing with Facebook’s algorithm, Continue reading 072 Vanishing Best of Breed
A discussion about the various CRM review sites. How they work and how to use them.
Sam and Steve deconstruct some of the common questions that are included in CRM RFPs and RFIs. They suggest some ways in which a better outcome can be achieved for the CRM buyer.
The email marketing origins of GreenRope, the transition to an all-in-one platform for managing long term relationships, Continue reading Lars Helgeson of GreenRope
CRM administration, the high demand for businesses analysis skills, what it takes to become a skilled business analyst, Continue reading Bonus Episode: Ian Gotts of Elements.cloud
California wine country fires, upcoming CRM vendor interviews, G2 Crowd Grid for CRM, Pipedrive vs. Pipeliner CRM confusion, CRM systems that allow for extending the database schema and those that do not, normalizing repeating sets of fields, ProsperWorks raises an additional $53 million. Sugar’s Hint add-on product for data augmentation and prospect/customer alerts, three or four major annual product releases vs. continuous improvement (micro-releases), open source CRM, companies that still deploy CRM on-premise, cloud security vs. corporate network security.
A conversation with John Rounseville, co-founder of Saxa Solutions. Continue reading Bonus Episode: John Rounseville of Saxa Solutions
Sam gets sick and infects conference attendees plus his employees, Steve’s guest appearance on “Our Love Hate Relationship With Sales”, Continue reading 065 The Big Sam Sick
Brandon’s run for Knoxville city council, persistent CRM adoption problems and what to do about them, Continue reading Brandon Bruce of Cirrus Insight
A discussion with Jon Ferrara about managing relationships where you can have conversations.
Jon’s passion is to build relationship platforms that help other people achieve their goals. Since starting GoldMine in the late 1980’s, Jon has believed that the more people you can help grow, the more you’ll grow. Continue reading Jon Ferrara of Nimble
Cleveland is not Detroit, prospect reactions to vendor canned responses and preset dialogs, All Turtles for natural language AI, Cirrus Insight’s coming Flight Plans, Paul Greenberg’s article on trust, trust metrics, establishing trust on your website, recording video testimonials on the cheap, Camtasia video editing for marketers, establishing credibility and website authority with HARO, the coming Starfish automated data migration tool. Continue reading 064 Vendor Trustiness